Privacy Policy

The information Ludora processes depends on how you use the service. In current operation, that may include:

• Account details submitted at registration: name, email address, phone number, password, and date of birth.
• An optional referral code, if you enter one.
• Profile details you choose to provide, such as a display name, a profile picture, language, city, and a state of residence.
• Gameplay and match information needed to operate multiplayer matches.
• Points balance and points activity needed to operate rewards, matches, Tournaments, and Challenges.
• Tournament registrations, rounds, and rankings, and Challenge runs, levels, and lives.
• An install identifier used for security and selected bonus claims.
• A push notification token, if you allow notifications on your device.
• Information you share when you contact support, such as the phone number you call from and the issue you describe.

The public website does not collect date of birth and does not require an account.

Ludora does not ask you for GPS location, contacts, microphone access, browsing history, identity documents, or biometric identifiers as part of the current product. If you add a profile picture, you may choose an image from your device.

Service providers may process technical network information as part of operating authentication, hosting, and advertising.

Ludora uses information to:

• Create and maintain your account.
• Confirm 18+ eligibility.
• Authenticate sign-in and password recovery.
• Operate gameplay, matchmaking, match results, Tournaments, and Challenges.
• Credit and display your points balance.
• Show in-app advertising where enabled.
• Protect accounts, gameplay, and rewards against abuse, collusion, and fraud.
• Send optional push notifications you have allowed.
• Respond to support requests.
• Operate and host the public website.

Registration currently uses name, email, phone number, password, and date of birth. Login can use email or phone together with your password. Password recovery is sent to the email address on the account.

Authentication is handled through Supabase Auth. Ludora does not publish passwords and does not ask you to share your password with support.

Date of birth is collected in the Ludora app at signup and stored on your profile. It is used to confirm that you are 18 or older.

Age is calculated on the server using Asia/Kolkata date rules. Date of birth is write-once after it is established. Authenticated users cannot change it through the app. Other players cannot see your date of birth.

Ludora processes match participation, game state, results, and related events so multiplayer games, Tournaments, and Challenges can run and complete. Ludora also processes points activity so bonus points and points won or lost can be recorded and shown to you. Points are used only for in-app gameplay.

Ludora is free to play and supported by advertising. The app may show banner, sponsored video, full-screen / interstitial, and rewarded advertising.

Some features can be unlocked by watching an optional rewarded video, such as the Daily Bonus, Lucky Wheel spins, Tournament Extra Lives, and Challenge lives. Rewarded videos are verified with the ad provider before the feature is unlocked.

The Ludora app uses Google AdMob to show advertisements where advertising is enabled. Those advertisements are provided by Google and are subject to Google's terms and policies. Google may process advertising identifiers, device information, and ad interaction information to deliver and measure ads.

On iOS, App Tracking Transparency may be used where required by the platform. Ludora does not claim AdMob approval or Google Play approval.

The public website does not use an advertising SDK.

Where push notifications are enabled and you allow them, Ludora uses Firebase Cloud Messaging to deliver notifications. That involves a device notification token. You can control notification permission in your device settings.

Ludora does not currently include a separate product-analytics SDK such as Firebase Analytics or Crashlytics in the app. Game activity, reward activity, and advertising activity described above may still be processed to operate the service.

The public website does not use an analytics SDK.

Ludora uses service providers to operate the product. The current providers used for the functions described in this policy are:

• Supabase, for authentication, database, storage, and backend operations.
• Firebase, for push notifications and for hosting the public website.
• Google AdMob, for in-app advertising where enabled.

Ludora may also share information when required by law or to protect users or the service.

Ludora does not sell your account information.

Ludora uses access controls, authenticated sessions, and server-authoritative gameplay to help protect accounts and points. No method of transmission or storage is completely secure.

Ludora keeps information for as long as it is needed to operate your account, run matches, maintain reward, points, and match records, protect the service, and meet legal requirements.

Some gameplay, points, and security records may be retained after an account is closed if they are needed for those purposes.

You may contact Ludora to ask about the information on your account, to request a correction, or to request deletion. Use the support number below. Date of birth cannot be changed in the app after it is established.

The current public product does not publish a self-service account deletion screen. To request account deletion or deletion of personal information, call 7386068585.

Ludora may retain information that it is required or reasonably needs to keep for security, fraud prevention, or applicable law.

Ludora is available only to users aged 18 and above.

Ludora is not designed for children. Under-18 users are not permitted to create an account. This policy does not claim COPPA compliance.

Ludora may update this Privacy Policy when the product, providers, or legal requirements change. The updated version will be posted on this page with a new Last Updated date.

For privacy questions or deletion requests, contact Ludora support.

Support phone: 7386068585

Website: https://ludora.in