Privacy Policy

This Privacy Policy is effective as of September 14, 2026.

Ludora is a real-time multiplayer Ludo game and rewards platform. You can create an account, play supported game modes, receive PTS through eligible rewards, and, where eligible, request withdrawal of Winnings.

The public website is a static marketing website. It does not require an account.

The information Ludora processes depends on how you use the service. In current operation, that may include:

• Account details you submit at registration: name, email address, phone number, and password.
• An optional referral code, if you enter one.
• Profile details you choose to provide, such as a display name, a profile picture, and a state of residence.
• Gameplay and match information needed to operate multiplayer matches.
• Wallet, reward, bonus, and transaction information needed to operate the rewards system.
• Withdrawal request details, including payout information you submit.
• Technical and security information needed to operate, protect, and troubleshoot the service.
• A push notification token, if you allow notifications on your device.
• Information you share when you contact support, such as the phone number you call from and the issue you describe.

Ludora does not ask you for GPS location, contacts, microphone access, camera capture, browsing history, KYC documents, or biometric identifiers as part of the current product.

If you choose a profile picture, you select an image from your device. That image is stored so it can be shown on your profile. Ludora does not use your photo library for any other purpose.

Ludora uses information to:

• Create and maintain your account.
• Authenticate sign-in and password recovery.
• Operate gameplay, matchmaking, and match results.
• Credit and display Bonus, Winnings, and other PTS balances.
• Process eligible withdrawal requests.
• Protect accounts, gameplay, rewards, and withdrawals against abuse and fraud.
• Send optional push notifications you have allowed.
• Respond to support requests.
• Operate and host the public website.

Registration currently uses name, email, phone number, and password. Login can use email or phone together with your password. Password recovery is sent to the email address on the account.

Authentication is handled through Supabase Auth. Ludora does not publish passwords and does not ask you to share your password with support.

Your profile name is stored so other players and your account screens can show it. You may also set a profile picture and a state of residence. State of residence is a value you select. It is not GPS or live location tracking.

Profile pictures are stored using Supabase Storage when you add one.

Ludora processes match participation, game state, results, and related events so multiplayer games can run and settle. Ludora also processes reward and wallet activity so Bonus, Winnings, and other PTS movements can be recorded and shown to you.

This includes promotional credits such as Registration Bonus, Daily Bonus, and Lucky Wheel rewards, as well as eligible gameplay Winnings.

If you request a withdrawal of eligible Winnings, Ludora processes the request and the payout details you submit. The current withdrawal method is manual UPI.

Withdrawal handling may include eligibility checks, a minimum balance, a reserve, charges, and applicable taxes according to the current withdrawal process.

Ludora may process technical information needed to operate the app and to protect accounts, gameplay, rewards, and withdrawals. That can include an install identifier created by the app, platform information, and similar security or operations data.

This information is used for security, fraud prevention, and service operation. Ludora does not describe or publish its internal detection methods.

Where push notifications are enabled and you allow them, Ludora uses Firebase Cloud Messaging to deliver notifications. That involves a device notification token. You can control notification permission in your device settings.

The Ludora app uses Google AdMob to show advertisements where advertising is enabled. Those advertisements are provided by Google and are subject to Google's terms and policies.

The public website does not use an advertising SDK, analytics SDK, or account login.

Ludora uses service providers to operate the product. The current providers used for the functions described in this policy are:

• Supabase, for authentication, database, storage, and backend operations.
• Firebase, for push notifications and for hosting the public website.
• Google AdMob, for in-app advertising where enabled.

Ludora may also share information when required by law, to protect users or the service, or to process a withdrawal you requested.

Ludora does not sell your account information. This policy does not list processors that are not part of the current implementation.

Ludora uses access controls, authenticated sessions, and server-authoritative gameplay to help protect accounts and balances. No method of transmission or storage is completely secure. Ludora does not claim that information can never be accessed, lost, or altered.

Ludora keeps information for as long as it is needed to operate your account, run matches, maintain reward and withdrawal records, protect the service, and meet legal or accounting requirements.

Some financial and security records may be retained after an account is closed if they are needed for those purposes.

You may contact Ludora to ask about the information on your account, to request a correction, or to request deletion. Use the support number below. Ludora will handle requests through its current support process and any records it is required to retain.

The current public product does not publish a self-service account deletion screen. To request account deletion or deletion of personal information, call 7386068585.

Ludora may retain information that it is required or reasonably needs to keep for security, fraud prevention, accounting, withdrawal history, or applicable law.

Ludora is not directed at children. You must meet the applicable legal age and eligibility requirements to use Ludora. Do not use Ludora where your participation is not permitted.

Ludora uses service providers whose infrastructure may be located in more than one country. If you use Ludora from India, those providers may process information outside India as needed to operate authentication, hosting, storage, notifications, or advertising.

Ludora may update this Privacy Policy when the product, providers, or legal requirements change. The updated version will be posted on this page with a new Last Updated date.

For privacy questions or deletion requests, contact Ludora support.

Support phone: 7386068585

Website: https://ludora.in